This class helps insurance agents develop a better understanding of ethical responsibilities when dealing with the claims practices of insurers and insureds. The class is designed to provide agents with insight to identify and handle ethic-related situations that may arise when processing a collision claim. The information presented helps agents:

• Understand the legal issues involved in claims practices.
• Understand the insurer’s responsibilities and duties to an insured when the insured suffers a loss.
• Understand the duties of an insurer from a legal perspective.
• Ensure that fair claims practices are adhered to.

The knowledge gained by attending this course also helps agents provide better service to customers resulting in improved customer satisfaction and policy retention.

This class helps insurance agents develop a better understanding of ethical responsibilities when dealing with existing customers and prospects. The information presented helps agents:

• Improve understanding of illegal sales practices in the insurance industry.
• Evaluate sales practices.
• Identify and eliminate any potential unethical situations with insureds.

The knowledge gained by attending this course helps agents provide better service to customers resulting in improved customer satisfaction and policy retention.

This class helps insurance agents develop a better understanding of ethical responsibilities when dealing with existing customers’ collision claims. The class is designed to provide agents with insight to handle ethics-related situations that may arise when processing a collision claim. The information presented helps agents:

• Ensure that fair claims practices are adhered to.
• Improve understanding of the general auto-collision repair aspect of property and casualty claims.
• Understand the legal issues involved in collision claims.
• Improve understanding of inspecting a vehicle for fraud prevention.
• Help policyholders determine correct coverage.

The knowledge gained by attending this course helps agents provide better service to customers resulting in improved customer satisfaction and policy retention.

This class provides Insurance Agents with information on customer satisfaction issues as they relate to the collision repair business, the insurance industry, and their relationship with each other. The course provides insight on how to relate to the insured's needs at the point of a claim and how the agent can empathize with their concerns and offer improved service. This class also provides Insurance Agents with tips to help them increase their customer satisfaction level relative to value-added services, which may result in improved retention rates and increased market share. In addition, they will learn ways to identify customer product and service needs and better manage insured expectations.

This class helps you develop a thorough understanding of the repair process as it relates to body and frame repairs. The information presented prepares you to help your insureds as they go through the repair process with their vehicle. You will learn about actions you can take to ensure the process goes smoothly and that your customer's vehicle is returned to "the same shape and form" as before their accident. This knowledge helps you provide better service for your customers resulting in improved customer satisfaction and policy retention.

This class helps you understand the impact of vehicle theft, how vehicles are recovered and repaired, and the benefits that result from reducing theft. You will learn about the people that steal vehicles and why they do it. You will also become aware of local and national preventative initiatives and actions. We will also discuss the increasing problem of heavy equipment and recreational vehicle theft and the enormous impact identity theft has on all of us.

This class provides Insurance Agents with tips to share with their customers about how to avoid accidents. They will learn ways to reduce costs per claim, minimize their risk pool, prevent comprehensive claims, and minimize accident-related pain and suffering for their insureds.

This class helps insurance Agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim. The material includes information about specific ways they can help their insureds report their claim and better understand their estimate. They will learn about things they can do to ensure the claims and repair process proceeds smoothly, resulting in improved customer satisfaction and policy retention rates.

This class provides Insurance Agents with information to help them understand how and why they should inspect vehicles prior to insuring them. They will learn how to detect theft or fraud and assess the safety of a vehicle. After attending this course, they will be able to ensure that their policyholders are driving a safe vehicle.

This class provides Insurance Agents with information to help them better understand the most advanced vehicle safety systems available today. They will be better equipped to inform their policyholders of the value of using these systems properly, resulting in increased customer satisfaction and additional business.

This class provides Insurance Agents with information to improve their understanding of the collision repair refinish and quality assurance process to enable them to better set their insured's expectations relative to claims processing. They will learn how to make an informed decision on which repair center will ensure the safest, highest quality, and most cost effective repair for their insured.

This class provides Insurance Agents with information to help them understand how Paintless Dent Repair (PDR) techniques work, how they differ from conventional repair techniques, and how they can help them reduce their severity on, or possibly eliminate, smaller claims.